[Technology and AI partner]

Your bespoke customer portals: intuitive, secure, 100% adopted

From consumers to business partners, we build premium interfaces fully connected to your IT systems. Give your users a frictionless journey and take the load off your support teams.
120+ customer areas and B2B portals deployed for our clients
Up to 4x more repeat usage on our applications
140+ senior tech specialists from Polytechnique, Centrale and ENS, France's top engineering schools
Praemia REIM - firm summary screen in the partner portal
120+ start-ups, SMEs, mid-sized companies and large groups have trusted us to build their bespoke customer portal
Two people in front of a laptop showing an AI chat interface
Whether they're consumers or business partners, your users expect the ease of the best consumer apps. Your challenge is to deliver that simplicity so the portal actually gets used, while handling the complexity of your business processes and your IT integration.
Coline DorangeLead Product Manager
[How we work]

Our method for engaging and retaining your users

  • SCOPING
    Step 01

    Customer journeys and access rights

    We start from how your customers order from you and deal with you today. Together, we define the journeys in the future portal, the user profiles and the rights attached to each one.
  • DESIGN
    Step 02

    Testable prototype and interfaces

    Our designers produce mock-ups of every screen and have them signed off by your sales teams and a few pilot customers. This step de-risks the portal's usability before any development starts.
  • DEVELOPMENT
    Step 03

    Delivery module by module

    Our engineers build your portal in regular iterations. We integrate it securely and robustly with your existing tools and IT systems.
  • INTEGRATION
    Step 04

    Connection to your ERP and tools

    We sync accounts, prices, stock, orders and invoices with your IT systems, in both directions where needed, so the portal reflects your real data.
  • ROLL-OUT
    Step 05

    Account set-up and adoption

    We put the portal live, migrate your existing customer accounts and support your sales teams through the switchover, so your customers get to grips with the tool quickly.
  • LONG-TERM SUPPORT
    Step 06

    Usage tracking and improvements

    We measure real usage of the portal account by account. We fix and add features continuously, so it keeps pace with your offering and your network.
01/06
[Our team]

An expert team, from consulting to development

We recruit and train engineers, designers and product specialists from the best schools. They combine a real understanding of your commercial challenges with excellence in software engineering. The people who scope your portal's journeys and access rights are the ones who design and build it.
Vincent Defrenet
Vincent Defrenet Senior Product Manager
Leads the design of your customer portal, balancing your commercial goals with the constraints of your IT systems, all the way to opening it to the first accounts.
Coline Dorange
Coline Dorange Lead Product Manager
Defines the scope of your portal and coordinates the product, design and development teams to deliver first the modules your customers use every day.
Clément Dourlens
Clément Dourlens Senior Product Designer
Designs the ordering and account-tracking journeys through workshops with your sales teams and pilot customers, for a portal people can use from the very first login.
Alexie Romeu
Alexie Romeu Senior Product Designer
Runs the design workshops, then draws the interfaces of your portal. Works closely with the developers to make sure the screens your customers get are easy to use.
Surya Ambrose
Surya Ambrose Engineering Manager
Oversees the technical quality of your portal and sets up continuous delivery practices, so the portal is always available to your business customers.
Thomas Hallot
Thomas Hallot Tech Lead
Leads development on the sensitive parts of a customer portal: authentication, role-based access rights and separation of each account's commercial data.
Nicolas Descreux
Nicolas Descreux Software Engineer
Builds the portal's business features — custom catalogues, approval workflows and order tracking — with a very hands-on approach to development.
Benjamin Drighès
Benjamin Drighès CTO
Advises our clients' leadership on the architecture of their customer portal and how it connects to their ERP, and upholds our standards for security and scalability.
Quentin Massonnat
Quentin Massonnat AI Team Lead
Designs the sync architecture between your portal and your IT systems, and oversees critical development all the way to go-live.
Félix Monnier
Félix Monnier AI Team Lead
Builds production applications and integrates the AI features that matter in a customer portal: catalogue search, product recommendations and user assistance.
Clément de Mareuil
Clément de Mareuil Strategy Consultant
Audits your order-taking and customer relationship processes, maps how your business accounts actually work and scopes your portal's roadmap.
[Our work]

Six portals open to our clients' customers

PERSONAL PROTECTIVE EQUIPMENTAntia

Giving each business customer its own catalogue, prices and approval rules

Antia supplies personal protective equipment to business customers, each with its own negotiated prices, approved items and internal approval workflows. We built its bespoke B2B extranet, connected to its ERP. Each customer orders from its own catalogue, has orders above its budget threshold approved by the right manager and tracks its GLS deliveries live.
95 %customer adoption within 2 months
Antia Logo
PHARMACYLeadersanté

Centralising orders across a whole pharmacy network behind a single login

Leadersanté is a buying group of more than 900 community pharmacies, whose members regularly order products listed by the network. We built Shop-Depot, its B2B ordering portal. Each pharmacist orders from the group's catalogue, with discounts calculated automatically according to their buying group and product range. At head office, the teams manage the catalogue, promotions and group orders. The group's SSO portal gives access to around twenty business applications, filtered by each member's role and buying group.
900+pharmacies
20internal tools in one place
8 yearsof ongoing support
Leadersanté Logo
WEALTH MANAGEMENTPraemia REIM

Tracking each partner firm's investments and commissions from a single portal

Praemia REIM manages real estate investment funds (SCPIs) distributed by wealth management firms. Galadrim designed and built their partner portal. Each firm tracks its clients' holdings and transactions (subscriptions, transfers, distributions), downloads tax forms and views the detail of its own commissions and negotiated fee scales. A fund catalogue for comparison and a support messaging tool complete the portal, which is fed every day with financial data from the asset manager.
3connected systems
61funds
60 %in support calls
Praemia REIM Logo
FRANCHISE NETWORKDaniel Moquet

Bringing three franchise networks onto a single extranet with a supplier marketplace

The Daniel Moquet group landscapes outdoor spaces through three franchise networks (driveways, fencing, gardens). Until now, only one of them had an extranet. We built a platform shared by the whole network, connected to the group's IT systems, with access that varies by each franchisee's trade and network. A marketplace puts franchisees in touch with approved suppliers, and a single search covers every tab and document in the extranet.
350+franchisees
60approved suppliers
1 000+catalogue items
Daniel Moquet Logo
INSURANCE BROKINGLTY

Letting each customer build their cover online and track their file

LTY is a Swiss insurance broker whose advisers help their clients choose their cover. We are building its digital suite. The client enters the people and assets to be covered, then compares side by side the best combinations of offers from several insurers (basic cover, excess, hospital cover, supplementary benefits) before choosing their own. Advisers manage the same files from their own screens, so they can actively follow a much larger portfolio.
-90 %in onboarding time
1 600clients followed per adviser
LTY Logo
SPORTS FEDERATIONFédération française d’athlétisme

Opening up twenty years of official results to members in a personal area

The Fédération Française d'Athlétisme, the French athletics federation, has kept the official race results of its licensed members for more than twenty years. We designed and built MyDataRun in three months. Each athlete can see their race history, track their performance over time in charts, set goals and compare themselves with France's best runners. A search engine gives access to events in real time and links through to registration on the federation's official portal.
1.2Musers
60M+results processed
Fédération française d’athlétisme Logo
[Why Galadrim?]

Why do companies trust us with their B2B customer portal?

Proven experience with business portals

We have delivered more than 120 customer areas and B2B portals: online ordering, partner portals, network and franchise extranets. Today these platforms carry our clients' day-to-day sales activity.

A portal designed to be adopted

We start from your customers' real journeys and deliver a testable prototype within a few weeks. The portal is easy to use from the very first login — and that's the difference between a portal that's open and one that's actually used.

A portal plugged into your ecosystem

Your portal talks to your ERP, your CRM, your document management system and your carriers, in both directions where needed. Your customers see your real data; your teams enter it only once.

Engineers who advise, then build

The experts who scope your journeys and access rights are the ones who code and deploy the portal. With no middlemen, decisions get made faster and the portal we deliver fits your business model.

Let's bring your project to life together

Contact us
[FAQ]

A few questions our clients often ask

A first prototype within a few weeks, then go-lives module by module, so you can open the portal to your customers before the final version. The full timeline depends on scope; we agree it with you up front.
Yes. Syncing accounts, prices, stock, orders and invoices with your IT systems is part of our everyday work, including two-way sync.
Yes. Each account sees its own catalogue, negotiated prices and terms, set by you and pulled from your ERP.
Yes. Buyers, approvers and administrators have separate rights, with approval workflows by amount or by manager, according to your internal rules.
Yes. Delivery tracking, order history, invoices and self-service support are part of the core of any customer portal.
Yes. We often take over existing portals: a quick technical audit, then making the foundations reliable, then building the new modules.
You do. Code, mock-ups and documentation belong to you with every delivery. The transfer of rights is written into the contract from day one.
Every project is sized to your scope and priorities. Tell us about your situation and we'll get back to you within 24 hours with an initial assessment.
[Contact us]

Let's bring your project to life together

We work with every kind of client, across every industry. Whether you are an entrepreneur or lead a large organisation, we put together a team that fits your need.

More than 800 companies have trusted us to build their web, mobile and AI products

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