[Hospitality]

The tech and AI partner for hospitality businesses

We design and build premium hotel interfaces, memorable guest experiences and bespoke AI solutions for your operations.

60+ projects delivered for luxury houses, hotels and booking platforms

130 senior engineers from France's top schools: Polytechnique, Centrale and ENS

Deep sector experience: booking, personalisation, loyalty

Talk to an expert See our work

60+ hotel and hospitality businesses trust us with their tech and AI projects.

[Challenges in your sector]

Your tech, data and product challenges

Growing direct bookings

Booking intermediaries eat into your margins and keep control of your guests' data. With a direct booking engine built for conversion on web and mobile, you take back control of your customer base. And you increase your net profit on every stay.

Personalising the guest journey with AI and data

Your guests' stay data is often siloed across several software tools. Once that data is consolidated, you can use generative AI to automate emails, stay recommendations and promotional offers tailored to each guest's profile.

A joined-up digital guest experience

An excellent stay can be spoilt by a digital gap between the online booking and the welcome at the hotel. Connect your guest-facing interfaces to your management software and information flows from one to the other. The result: frictionless services, from paperless check-in to a digital concierge on mobile.

Generating additional revenue online

Guests' engagement with your brand too often ends at check-out. An e-commerce platform connected to your ecosystem lets you sell your extra services online: spa, dining or your own branded products. That extends the customer relationship and generates revenue outside the stay itself.

Direct booking is strategic again.

We design your booking engines and guest journeys.

Your margins recover, stay after stay.

[Our work]

Solutions designed for
your guests and your teams

We deal with these challenges every day: a unified guest experience, direct booking, additional online revenue and AI-driven personalisation. See how we turn them into concrete solutions for hospitality businesses.

LUXURY HOTELSLa Réserve

Building a unified digital ecosystem for a collection of 5-star hotels

La Réserve, a collection of 5-star hotels and private residences founded by Michel Reybier, launched the RISE programme to rethink all its digital touchpoints, online and on site. Galadrim is its technology partner and is building five products in parallel: the hotels' corporate website, a CRM for on-site teams, the booking engine, a spa app and a concierge app. All five share the same foundation, for a continuous experience from one touchpoint to the next.

5Applications built

1M+customers reached

LUXURY ACCOMMODATIONHomebooker

Creating a booking and concierge platform for luxury villas

Homebooker, a luxury estate agency, asked Galadrim to design its platform for renting and buying properties. Inspired by Airbnb, the web and mobile app lets owners publish and manage their listings, lets travellers organise their stays and lets the team run the concierge service through a dedicated internal tool. AI features suggest rentals suited to each visitor and generate listings automatically.

+300luxury villas online

LEISURE AND GOLFRésonance Golf Collection

Designing a centralised booking engine for a network of golf courses

To support its premium positioning, Résonance Golf Collection needed to bring together the fragmented purchase journeys of its golf courses, hotels and restaurants. Galadrim first rolled out a bespoke booking engine with dynamic pricing. We are now helping the group centralise its data in a single customer account, unifying the digital experience across all its venues.

15 000bookings/year

€3Min sales/year

RESTAURANTSLes Deux Magots

Launching an optimised online shop for a legendary Parisian brasserie

Les Deux Magots, a Parisian brasserie founded in 1813, wanted to turn its brand into a commercial asset beyond the dining room. Galadrim redesigned its corporate website and built an online shop with more than 200 Les Deux Magots branded products, from tableware to fine foods. Every order is delivered to the customer's home or collected at the restaurant.

+200products in the shop

MULTI-SITE OPERATIONSGIE Gestimotel

Automating the day-to-day management of a group of franchised hotels

Management reporting across GIE Gestimotel's 40 Novotel and Ibis hotels relied on manual data entry, repeated at every property: daily takings, supplier invoices, investment requests, mandatory safety checks. Galadrim designed the web platform that gave the teams back the time swallowed by admin. It brings the group's nine tools together, pulls data straight from the booking and accounting software, and routes approvals between the hotels and head office.

4group tools connected

9internal applications replaced

160users

[Our team]

A team that advises you before it builds

Baptiste Vilboux Tech Lead

He delivered the platform for luxury hotel group La Réserve and leads teams of several developers on high-volume platforms, all the way to go-live.

Manon Le Toquin Senior Product Designer

Six years' experience, from luxury to internal tools, for Hermès, Christian Louboutin and Dugas. She runs co-design workshops with business teams and designs their customer journeys.

Thomas Hallot Tech Lead

He leads development on the critical points of a booking journey: payment, customer account security and order reliability.

Quentin Massonnat AI Team Lead

He designs the architecture of conversational pipelines, including speech recognition, model orchestration and speech synthesis, and oversees development through to go-live.

Coline Dorange Lead Product Manager

She defines the scope of your project and coordinates the design and development teams, so the journeys that drive your direct bookings are delivered first.

Let's bring your project to life together

Contact us

[FAQ]

A few questions our clients often ask

In France or the European Union, with a hosting provider we choose together based on how sensitive your data is and your constraints, on a public cloud or dedicated infrastructure. No data goes beyond the contractual framework agreed with you.

Your systems hold sensitive data: guest profiles, stay preferences, payment details. We build data protection in from the design stage: minimising the data collected, consent management, rights of access, erasure and portability, working directly with your DPO.

A full project usually takes between 2 and 5 months, delivered in iterations: a first usable version within a few weeks, then regular releases into production. Some products, such as a booking engine, go live within a few weeks, as with Resonance Golf Collection.

No. You own the application's source code. There is no lock-in: your teams or a third party can take over the solution at any time, and we support the knowledge transfer.

Yes. Our products connect to your management tools (PMS, channel manager, ERP) as well as your pricing, payment and email marketing tools.

[Contact us]

Let's bring your project to life together

We work with every kind of client, across every industry. Whether you are an entrepreneur or lead a large organisation, we put together a team that fits your need.

More than 800 companies have trusted us to build their web, mobile and AI products

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