[SALESFORCE AND AI INTEGRATOR]

Your Salesforce partner, with deep expertise in generative AI

We design and roll out your Salesforce ecosystem from start to finish. From CRM to customer service, we unify your data and build in the latest AI capabilities (Agentforce) to transform your operations.
150+ AI applications and models delivering a return for our clients
40+ Salesforce solutions in production
40 AI engineers from France's leading engineering schools: Polytechnique, Centrale and ENS
Talk to an expertExplore 4 Salesforce ecosystems
Galadrim team listening closely during a working session
300+ large corporates, mid-sized companies, scale-ups and SMEs trust us with their CRM, data and AI projects.
[Our specialities]

The six areas we work on

We design and roll out a Salesforce ecosystem connected to your internal tools. It unifies your data and gives your people tools that perform, and that they will actually use every day.
Sales and CRM
Sales CloudAgentforce

Sales and CRM

A structured pipeline, leads scored and qualified automatically, and lighter data entry so your sales team actually uses the tool.
Customer service
Sales CloudAgentforce

Customer service

Agents that answer 24/7, escalate complex cases to your advisers and enrich the CRM with every interaction.
Marketing automation
Marketing Cloud

Marketing automation

Personalised journeys across the whole customer lifecycle and campaigns targeted with unified data, deliverability included.
Unified data
Data 360Tableau

Unified data

Your sources connected (ERP, e-commerce, ticketing and internal tools) and brought together in a single customer view and real-time dashboards.
Advanced AI automation
Agentforce

Advanced AI automation

Content generation, automatic email classification and replies, and complex business workflows orchestrated with human sign-off.
Collaboration and agents, day to day
Slack

Collaboration and agents, day to day

Your teams run Salesforce and work with their agents directly in Slack, where decisions get made.
Two people in front of a laptop showing an AI chat interface
Agentforce AI agents are within reach of any organisation already on Salesforce, and the first use cases go live within a few weeks. But making a project like this succeed means managing a few risks: customer data scattered across the ERP, e-commerce and internal tools, which leaves the agent without a reliable foundation; credit consumption that drifts because the project was never properly scoped; or an agent acting outside its remit on sensitive matters.
Iannis IglesiasHead of Salesforce & Agentforce
[How we work]

Our method for rolling out your Salesforce ecosystem

  • SCOPING
    Step 01

    Use cases prioritised by ROI

    We work with your business departments to identify the highest-impact use cases. Then we rank them by expected return and feasibility. Each topic fits on one page: problem, proposed solution, impact metric and scope.
  • DATA AUDIT
    Step 02

    Source mapping and target architecture

    We audit your existing Salesforce set-up and map your data sources. Then we design the architecture that will feed your agents and dashboards.
  • DESIGN
    Step 03

    Data model, journeys and agent scope

    We define the data model, the business journeys and each agent's scope of action, along with the human sign-off points that go with them.
  • DEVELOPMENT
    Step 04

    Development and integration with your IT systems

    Our engineers build your solution in regular iterations and integrate it securely and robustly with your tools and existing IT systems. We tackle the riskiest assumptions first, to lock in feasibility and budget early.
  • GO-LIVE
    Step 05

    Guardrails and monitoring

    We go live with the guardrails defined during scoping, human sign-off on sensitive actions and continuous monitoring of each agent's performance.
  • ADOPTION AND ROI
    Step 06

    Training, impact measurement and cost control

    We train your teams and track usage and business impact metrics from launch. Then we keep optimising, licence and consumption costs included.
01/06
[Our team]

An expert team, from consulting to development

A small, senior team, with a dedicated contact at every stage: strategy, architecture, development, data and product management. The people who scope your project are the ones who build it.
Iannis Iglesias
Iannis Iglesias Head of Salesforce & Agentforce
Pins down your business challenges, structures the use case and its expected return, and manages the relationship through to roll-out.
Benjamin Drighès
Benjamin Drighès Partner & AI CTO
Oversees the architecture of every one of our Salesforce projects and runs our agent systems in production at large enterprises.
Julien Schmitt
Julien Schmitt Salesforce & AI Engineer
Designs and builds your Salesforce ecosystem, data model and Agentforce agents included, with dual expertise in the platform and in AI.
Tiphaine De Saint Bon
Tiphaine De Saint Bon Product Manager
Coordinates your teams and ours on the backlog, planning, acceptance testing and adoption. Leads our Salesforce roll-outs, including those for AS Saint-Étienne and Showroomprivé.
Côme Lassarat
Côme Lassarat AI & Infrastructure Engineer
Builds the data foundations of your ecosystem: connectors, data lake and migrations. He unified the data of 2 million supporters for AS Saint-Étienne.
Pablo Lafaix
Pablo Lafaix Partner & Head of Sales
Ensures strategic alignment and coordinates Galadrim's resources on your project.
[Our work]

They trusted us with their Salesforce

PROFESSIONAL SPORTAS Saint-Étienne

Bringing two million supporters together in a single customer record

AS Saint-Étienne, the French football club, tracked its supporters across as many databases as it had suppliers: ticketing, club shop, loyalty programme, digital channels. We are rolling out its complete Salesforce ecosystem: a CRM built around a 360° supporter record, Data 360 to unify the profiles coming from each source, and the move of its marketing to Marketing Cloud Engagement. Pre-match, season ticket renewal and reactivation journeys now trigger automatically.
2Msupporters unified
10+data sources connected
AS Saint-Étienne Logo
E-COMMERCEShowroomprivé

Orchestrating flash sale planning with a prescriptive agent

Showroomprivé plans hundreds of flash sales every month, an exercise that puts real pressure on sales, logistics and production. We built the calendar that orchestrates this planning on Salesforce: a business rules engine that smooths revenue, spaces out brands and keeps to deadlines, sign-off by the three departments involved, and alerts on at-risk sales. An Agentforce agent recommends the trade-offs, and the calendar talks to the warehouse management system.
550sales orchestrated / month
3departments in the sign-off process
Showroomprivé Logo
LUXURY HOSPITALITYLa Réserve

Sharing customer knowledge across every property in a 5-star collection

Michel Reybier Hospitality ran its 5-star properties with separate systems for bookings, spa, dining and concierge. We designed five applications connected to Salesforce CRM and hosted on Azure: a staff app that puts each guest's preferences in the hands of the team on the ground, a unified multi-hotel website, a booking engine with AI recommendations, and apps for spa and hotel guests. Customer knowledge is now shared across every team, online and on site.
5connected applications
1M+customers covered
La Réserve Logo
PUBLIC FUNDINGBpifrance

Turning entrepreneurs' enquiries into qualified leads in Salesforce

Bpifrance, France's public investment bank, trusted us with designing and maintaining its ecosystem of institutional websites: Bpifrance Flash, Limited Partners, Conseil and Bpifrance Entreprises. Each one is connected to Salesforce, where enquiries submitted by entrepreneurs become qualified leads, routed automatically to the right sales team. The launch of Bpifrance Entreprises was featured on TF1's 8pm news, France's most-watched evening bulletin.
4major projects delivered in 2
Bpifrance Logo
[Why Galadrim?]

Why do companies trust us with their Salesforce ecosystem?

Experts who advise, then build

Our recommendations come from teams that ship AI agents into production. The people who scope your project are the ones who build and roll it out.

Advanced AI, under control

Multi-agent orchestration, retrieval-augmented search over your documents, guardrails and human sign-off: we run automations in production that few integrators ever take that far.

An approach built around return on investment

We prioritise the use cases that pay off, define the KPIs during scoping and measure business impact from the first quarter.

Delivery in short cycles

A demo every week and a first usable version early on, so your teams see the solution take shape and their feedback is built in as we go.

Let's bring your project to life together

Contact us
[FAQ]

A few questions our clients often ask

We audit your existing set-up, identify quick wins (adoption, automation, licence optimisation) and add Data 360 or Agentforce depending on your priority use cases. We also take over projects started by other teams, including prototypes that need to be made production-ready.
Each agent operates within a defined scope, with guardrails, human sign-off on sensitive actions and continuous monitoring of its performance. Your teams stay in control.
Yes. We connect your systems (ERP, e-commerce, ticketing, data warehouses and internal tools) to Salesforce through connectors and APIs, so your data is unified and ready to act on.
We size the architecture and usage during scoping, track consumption in production and keep optimising, so the cost stays in line with the value created.
We define the KPIs during scoping (processing costs, response times, conversion rates) and track them after roll-out, with the aim of measurable results from the first quarter.
We deliver a first usable version within the first few weeks, then iterate in short cycles through to go-live.
You do. Bespoke development, configuration, mock-ups and documentation belong to you with every delivery. The transfer of rights is written into the contract from day one.
[Contact us]

Let's bring your project to life together

We work with every kind of client, across every industry. Whether you are an entrepreneur or lead a large organisation, we put together a team that fits your need.

More than 800 companies have trusted us to build their web, mobile and AI products

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