Identify your users’ needs through UX Research
We study the needs, pain points, and desires of your target users to design a product that delivers maximum value.
Let's discuss your projectOur skills
From ideation to continuous improvement of your application, UX Research helps us understand how users receive your ideas and interact with your product.
User interviews – User Research
User interviews allow us to collect qualitative data. They are the best tool to capture the emotions and feelings of target users. Conducted at the start of the project, they help test your ideas, create personas, and gather the materials needed for the UX/UI design phase.
User testing
We conduct in‑depth user tests to analyse user sentiment and how they interact with your product. We draft a detailed test protocol upfront based on the objectives we define together. These tests can take place once a clickable prototype of your application has been created and at any time after the final release of your product.
Analytics review
Our UX experts review your analytics to identify the least effective journeys where users fail. We uncover the reasons for those failures and propose UX/UI improvements.
Full UX/UI audit
Is your existing application not ergonomic enough? Are some journeys abandoned, are key components under‑exposed, is conversion too low? We combine data collected through various methods with our design expertise to carry out a full UX/UI audit. We provide a detailed list of recommendations.
Our bespoke support method
Our UX Research support can be part of a broader engagement to develop or redesign your web or mobile application. Our UX Research phases take place in three key stages.
01.
Scoping
We analyse your needs, the problems you encounter, and the business stakes of your project. The goal is to design a tailored approach that perfectly meets your need. This approach may combine field studies, data analysis, quantitative surveys, etc.
02.
Study
We prepare and present the study protocol to make sure our strategy aligns with your goals. During the study, we share all produced resources and hold regular checkpoints with you.
03.
Recommendations
We list prioritised recommendations and map user needs as User Stories. We can also design the screens of your (new) interface based on these learnings.
