[Technology and AI partner]

Understand your users, design the right product

We run the interviews, tests and journey analyses that turn observed behaviour into design decisions.
The right product first time round: fewer redesigns, less budget spent
Actionable research, led by our product designers and product managers
30 product managers from top schools, 800+ products launched successfully
Talk to a UX expertSee our work
A Galadrimer runs a workshop for a team gathered in a meeting room, with a diagram on the flip chart
From first version to mature product: they trust us to scope their product
A Galadrimer shows a screen to a colleague in the open-plan office
Interface design often runs into the same pitfalls. Choices rest on untested assumptions about how people will use the product. And you only find out whether it works at launch, once development is already finished.
Vincent DefrenetHead of Product Management
[Our method]

How we get to know your users

  • SCOPING
    Step 01

    Scoping

    Together, we set your goals, the assumptions to put to the test and the profiles to interview.
  • PROTOCOL
    Step 02

    Protocol and recruitment

    We design the set-up (interviews, tests or questionnaires) and recruit the right profiles. You receive the study protocol, the interview guide and the recruited panel.
  • FIELDWORK
    Step 03

    Fieldwork

    We run the interviews, observations and usability tests, and share them with you as we go. You receive the session recordings and write-ups.
  • ANALYSIS
    Step 04

    Analysis

    We turn the sessions into prioritised findings. You receive personas, user journeys and pain points ranked by severity.
  • DEBRIEF
    Step 05

    Debrief and recommendations

    We present the findings to your teams and turn them into design decisions. You receive recommendations a design team can act on.
01/05
[Our team]

Product experts who listen to your users

Vincent Defrenet
Vincent Defrenet Head of Product Management
A former innovation consultant, he draws on his discovery experience at Ubisoft and Haikus to help SMEs and large groups design their products, including the Fédération Française de Tir and Bpifrance.
Coline Dorange
Coline Dorange Senior Product Manager
She designs study protocols and runs interviews, all the way through to the recommendations handed to design teams. She has led studies for clients such as Technisem, Fibus and Zimmermann Immobilier.
Eva-Garance Tison
Eva-Garance Tison Senior AI Product Manager
A McKinsey alumna, she designs products and steers their roll-out through to adoption for clients such as Effy, the Fédération Française d'Athlétisme and ProvenRun.
Clément Dourlens
Clément Dourlens Senior Product Designer
He runs interviews and usability tests, and turns the findings into journeys and mock-ups. He worked with the Fédération Française de Tir on the redesign of its internal tool, for example.

Design your product around what your users actually experience. We interview them and turn their feedback into design decisions.

Talk to an expert
[Our work]

A few successful products

HEARING HEALTHSupembouts

Building an ordering platform around how hearing care professionals actually work

Supembouts makes custom earmoulds and received orders from its hearing care professionals through a form, with every case tracked by hand once submitted. Galadrim spent time in the field with practitioners before drawing a single flow, and designed the ordering journey around their real habits. The internal interfaces followed the same logic, department by department.
+25 %in daily orders
Supembouts Logo
PUBLIC FUNDINGBpifrance

Understanding the needs of several business teams before building their tool

As it broadened its range of loans and grants, Bpifrance needed to produce hundreds of pages for business teams with very different expectations. Galadrim ran a user research phase to pin down each team's needs, then designed a page generator that every team manages on its own.
+100pages created
4sites managed
Bpifrance Logo
DATA AND RETAILBascule

Pinning down what client brands expect before structuring a SaaS platform

Bascule collected shopping behaviour data from click-and-collect grocery services, but how to make that data usable for brands was still to be worked out. Galadrim ran a user research phase with those brands before structuring the analytics platform and its dashboards.
50+studies delivered by the platform
20+client brands
10/10satisfaction
Bascule Logo
[Why Galadrim?]

Why trust Galadrim with your user research?

Research led by people who design products

Your interviews and tests are run by the product designers and product managers who design the products we deliver. They get users to walk through what they do step by step, at the level of detail a design team needs to make decisions.

Design and development that pick up where the research leaves off

We deliver recommendations that our own design and development teams know how to take forward. If you wish, design starts with the full context of the study.

A scope agreed with you before we start

At the scoping stage, we agree with you on the number of interviews, the profiles to recruit and the methods to use, based on your timeline and budget. You know what the study will cost and when it will report back.
[FAQ]

Questions our clients often ask

From a few days to a few weeks, depending on the decision to be made and the number of profiles to interview. We set the timeline with you at the scoping stage.
A handful of well-chosen users per profile is enough to reveal most usability problems. When a decision calls for volume, we add larger-scale questionnaires.
We recruit your target profiles and test on mock-ups or clickable prototypes. You validate the experience before development starts.
Personas, journeys, prioritised pain points and design recommendations. Each one is documented so that a design team can pick it up straight away.
Participants are recruited with their consent, and the data collected is anonymised and processed in line with the GDPR.
We size each engagement to your scope and priorities. Tell us about your context and we'll come back to you within 24 hours with an initial view.
You do. The transfer of rights to all deliverables is written into the contract from the start.
Your choice. Our design and development teams can take over, or you can hand the deliverables to your own teams or to another provider.
[Contact us]

Let's bring your project to life together

We work with every kind of client, across every industry. Whether you are an entrepreneur or lead a large organisation, we put together a team that fits your need.

More than 800 companies have trusted us to build their web, mobile and AI products

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