Context

Fire, water damage, natural disasters… every year, thousands of people trust Belfor to restore their homes, businesses and belongings.

A restoration project involves many stakeholders: the affected client, the experts, inspectors, site managers, sales representatives and support staff.

To streamline project tracking and communication between these stakeholders, Belfor entrusted Galadrim with developing its new mobile application: Belfor We Care.

Objectives

• Automatically send emails and SMS updates on the project’s progress
• Provide a web page accessible at any time summarising the key details of the project
• Connect the application to Belfor’s historical ERP to automate data entry
• Provide an admin dashboard giving an overall view of all projects

The team

Jean Ashton

Project Manager

Arnaud Albalat

Developer

David Baruchel

UX Designer

Results

The application was developed in 6 weeks. It was quickly adopted by Belfor’s teams, who now use it regularly.

Since May 2017, the application has hosted over 3,000 projects and enabled communication between more than 2,000 experts, 100 inspectors and 40 sales representatives.

"Great! The team was always available and very efficient. I highly recommend them."

Grégory Noël, Regional Director at Belfor